Shangri-La Kuala Lumpur Exterior photo The Shangri-La Kuala LumpurShangri-La Kuala Lumpur Restaurant photo The lobby of the hotelShangri-La Kuala Lumpur Exterior photo This is a bright, outdoor photograph featuring a family of three—a mother and her two children—sitting together in what appears to be a lush, well-maintained garden or courtyard.

The mother, positioned centrally, has long, dark hair and is wearing a
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From139US$ /night
Check-in
27Apr2026Select date
Check-out
28Apr2026Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250
-
Steps from Aquaria KLCC
Perfect
9.0
9.2
/10
4.8
4.4
/5

Located only 1.6 km from the expansive Illusion 3D Art Museum, the perfect 5-star Shangri-La Kuala Lumpur hotel features high-speed Internet access throughout the property and a car park on site. The award-winning hotel proudly offers 13 function rooms of varying sizes and a grand ballroom, while Jalan P Ramlee is just a 9-minute walk away.

Location

Nestled amidst a tropical garden and a lush garden, this Kuala Lumpur hotel lies near the entertainment district of Kuala Lumpur. You can visit the Suria KLCC that is not far from the Shangri-La Kuala Lumpur.

Guests can also explore KL Forest Eco-Park, which is merely 450 metres away. Petronas Twin Towers is a mere 1.1 km away, while Ampang Park train station is situated within 25 minutes' walk of the accommodation.

The Shangri-La is 850 m from StarMart Express Checkin Kiosk bus station and a few steps from Bukit Bintang underground station.

Rooms

Furnished with soundproof windows, all rooms are equipped with a flat-screen TV with satellite channels, along with a mini fridge bar and tea/coffee making equipment. The rooms have carpeted floor. Offering amenities such as free toiletries and a shower cap, the bathrooms also feature a bidet, a walk-in shower, and a separate toilet. Guests can enjoy views of the garden.

Eat & Drink

Lemon Garden at Shangri-La Hotel restaurant offers dishes from vegetarian-friendly menu and looks over the city. The restaurant serves international cuisine. The hotel also features a poolside bar with afternoon tea and grills.

Leisure & Business

You will enjoy an outdoor swimming pool, a fitness studio as well as a treatment room, a Jacuzzi, and a sauna. With a tennis court, guests can stay fit at the Shangri-La Kuala Lumpur. A full-service spa is sure to make for an excellent stay.

“This hotel strikes me as a solid five-star choice in Kuala Lumpur. The location puts guests within easy reach of landmarks like KL Tower and the Petronas Twin Towers. With diverse dining options and family-friendly weekend activities, it stands out as a convenient and accommodating base.”
Hotel logo
James DavidEditor-in-Chief at 5starhotels
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Choose your preferred room category

Choose from double rooms, family suites, and luxury options with breakfast, flexible cancellations, and exclusive offers
Deluxe King Room
2 persons
37 m² 
1 King-size bed
Shower
Air conditioning
Premier Room
2 persons
32 m² 
1 King-size bed
Shower
Bathtub
Executive Twin Room
2 persons
39 m² 
2 Single beds
Shower
Bathtub
Executive King Room
2 persons
39 m² 
1 King-size bed
Shower
Bathtub
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Hotel amenities and facilities

Each 5 star hotel provides luxury amenities designed for comfort and memorable stays
Facilities: Perfect
9.0/10Review score

General

  • No smoking on site
  • Free Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Locker room
  • Lift
  • Currency exchange
  • Hairdresser
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access
  • Key access

Sports & Fitness

  • Fitness centre
  • Sports trainer

Guest Parking

  • Electric kettle

Services

  • Free shuttle service
  • Valet parking
  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Shops/Commercial services
  • Welcome drink

Dining

  • In-room breakfast
  • Restaurant
  • Bar/ Lounge area

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Children's buffet

Facilities for people with disabilities

  • Toilet for disabled

Spa & Leisure

  • Plunge pool
  • Sun loungers
  • Live entertainment
  • Garden area
  • Spa & wellness centre
  • Sauna
  • Steam room
  • Jacuzzi
  • Pedicure
  • Manicure
  • Waxing
  • Body scrub
  • Facial
  • Treatment room
  • Body wraps
  • Massage

Room features

  • Air conditioning
  • Mini-bar
  • Soundproofed rooms
  • Sitting area
  • Dressing area
  • Tea and coffee facilities
  • Dining table
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Dining Onsite

Shangri-La Kuala Lumpur boasts a delightful selection of dining experiences that cater to every palate. From luxurious French cuisine to hearty local fare, each venue presents a unique ambiance and culinary excellence, inviting guests to indulge in both regional and global flavors.
Shangri-La Kuala Lumpur Restaurant photo The lobby of the hotel
Shangri-La Kuala Lumpur Restaurant photo The interior of a Virgin Money lounge at London Heathrow Airport
Shangri-La Kuala Lumpur Restaurant photo The lobby

LaFite

French fine dining
Ambiance
Modern, Romantic
Key Offerings
Savor exquisite French cuisine, perfect for a romantic dinner or a special celebration. Signature dishes feature authentic flavors and elegant presentations, ensuring a memorable meal.
Reservation
Recommended
Monday to Friday: 12:00 - 14:30, 19:00 - 22:30; Saturday: 19:00 - 22:30.

Lemon Garden Cafe

Halal buffet featuring Chinese, Indian, Italian, Malaysian, and local dishes
Ambiance
Family friendly, Modern
Key Offerings
Experience a vibrant buffet, including a seafood counter and varied live cooking stations. Dedicated kids' offerings available on weekends make it the ultimate family dining destination.
Reservation
Not needed
Daily: 06:00 - 01:00.

Lemon Garden 2Go

International
Ambiance
Modern
Key Offerings
Offering a casual dining atmosphere, this venue is perfect for breakfast, brunch, or snacks. Ideal for those on the move, it features high tea and cocktail hour.
Reservation
Not needed
Monday to Friday: 08:00 - 18:30; Saturday: 10:00 - 17:00.

Shang Palace

Cantonese
Ambiance
Traditional
Key Offerings
Delight in authentic Cantonese dishes crafted with the finest ingredients. This restaurant presents a cozy atmosphere perfect for leisurely lunch or dinner gatherings.
Reservation
Recommended
Monday to Saturday: 12:00 - 14:30, 18:30 - 22:30; Sunday: 10:30 - 14:30, 18:30 - 22:30.

Zipangu

Japanese
Ambiance
Traditional
Key Offerings
Offering a variety of sushi, sashimi, and traditional Japanese dishes, this venue is perfect for lunch or dinner in a serene setting.
Reservation
Recommended
Monday to Friday: 12:00 - 14:30, 18:30 - 22:30; Saturday and Sunday: 11:30 - 14:30, 18:30 - 22:30.

Shangri-La Kuala Lumpur Location

11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250
Map view
11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250
Nearby
No 76
Dialogue in the Dark Experiential Learning Centre
320 m
Restaurants
The Pub
10 m
Shangri-La Hotel
Arthur's Bar & Grill
160 m
11 Jalan Sultan Ismail Shangri-La Hotel Kuala Lumpur
Burger Bakar Kaw Kaw
50 m
Lot 4.06 1018 Jalan Sultan Ismail L4.48
Les Oliviers Restaurant
50 m
1001 Jalan Sultan Ismail Maju Junction Mall
TGI Friday's
40 m
168 Jalan Bukit Bintang Pavilion Shopping Centre
Shang Palace
520 m
11 Jalan Sultan Ismail Shangri-La Hotel
SugarBun Borneo Asian Food
40 m
Level 1 Menara Hap Seng
Explore Kuala Lumpur
Explore Local Highlights
Top Attractions
Activities
Dining
Entertainment
Petronas Twin Towers
Petronas Twin Towers
13 minutes' walk
Iconic skyscrapers with sky bridge and observation deck, offering breathtaking views of the city.
Aquaria
Aquaria
15 minutes' walk
An underwater aquarium featuring diverse marine life, interactive exhibits, and educational programs for all ages.
KL Tower Mini Zoo
7 minutes' walk
A small yet engaging zoo showcasing exotic animals, perfect for families and animal lovers.
Dialogue in the Dark Experiential Learning Centre
Dialogue in the Dark Experiential Learning Centre
5 minutes' walk
A unique experience that immerses visitors in darkness to enhance understanding of the visually impaired world.
KL Forest Eco Park
KL Forest Eco Park
15 minutes' walk
A tranquil escape featuring canopy walks and nature trails for a refreshing experience in the heart of the city.
Dining on Alor Street
19 minutes' walk
A vibrant street famous for its diverse street food, perfect for culinary adventurers seeking local flavors.
Wellness at The Haven Spa
5 minutes' drive
Offers a range of rejuvenating spa treatments ensuring relaxation and tranquility just minutes away.
Escape Room Experience
15 minutes' drive
An exciting challenge for thrill-seekers, testing your puzzle-solving skills in themed escape rooms.
TGI Friday's
TGI Friday's
1 minute' walk
Casual American dining with a lively atmosphere, known for its burgers and signature cocktails.
Arthur's Bar & Grill
Arthur's Bar & Grill
2 minutes' walk
A stylish venue serving a mix of international and local dishes, with unique steak options and grilled specialties.
Les Oliviers Restaurant
Les Oliviers Restaurant
1 minute' walk
Elegant dining featuring Mediterranean cuisine with a focus on fresh, seasonal ingredients and a refined ambiance.
Burger Bakar Kaw Kaw
Burger Bakar Kaw Kaw
1 minute' walk
Popular for its grilled burgers and creative toppings, offering a casual dining experience with local charm.
The Pub
The Pub
1 minute' walk
A lively bar with a relaxed vibe, featuring live music and a wide selection of drinks, great for unwinding.
Stadium Negara
Stadium Negara
16 minutes' walk
A historic venue hosting concerts and events, perfect for music lovers and cultural experiences.
Central Market
Central Market
25 minutes' walk
A cultural hub offering arts, crafts, and local performances, ideal for a family outing or shopping for souvenirs.
Chinatown
Chinatown
25 minutes' walk
A bustling area filled with shops, food stalls, and vibrant nightlife, offering a glimpse of local life.
Getting around
City Centre
Kuala Lumpur34 min  ·  2.8 km
Airports
Sultan Abdul Aziz Shah (SZB)41 min  ·  27.0 km
Kuala Lumpur International (KUL)95 min  ·  63.1 km
Train
Ampang Park Station20 min  ·  1.6 km
Old Kuala Lumpur Railway Station27 min  ·  2.2 km
Underground
Bukit Bintang12 min  ·  1.0 km
Merdeka18 min  ·  1.5 km
Curious about special pre-booking offers?
Access exclusive booking discounts instantly!
Check Rates
Property information and rules
Check-in
from 14:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
High-speed internet access is available in public areas for free.
Breakfast
You can start your day with a full breakfast, which costs MYR 98 per person per day. 
Pets
Pets are not allowed.
Languages
English, Japanese, Chinese, Arabic, Hindi, Malay
Year renovated:
2009
Number of floors:
28
Number of rooms:
635

Reviews and Ratings

Insights and feedback shared by past guests
Review summary
Based on recent reviews
Powered by AI
Guests consistently praise the Shangri-La Kuala Lumpur for its beautiful and well-maintained property, with spacious rooms that are comfortably stocked with amenities. The hotel's location is ideal, offering convenient access to many areas within Kuala Lumpur, including being a short distance from the Petronas Twin Towers; guests appreciate the ease of exploring the city. The breakfast receives high marks for its immense selection, featuring diverse cuisines such as Chinese, Malay, and Indian, though some have noted that the basic rooms can feel a little dated. The pool area is also a welcome feature for relaxation after touring the city.
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Review score
Based on 1738 verified reviews
9.2/10
Perfect
93%
Recommend
Cleanliness
9.3/10
Comfort
9.3/10
Paid Wi-Fi
7.3/10
Breakfast
8.2/10
Pros
Welcoming staff
Breakfast buffet
Clean rooms
Quick valet service
Delicious food
Cons
Old furniture
Noisy restaurant
High prices
Slow elevators
Guest reviews
based on 1738 reviews
9.2/10
based on 8501 reviews
4.5/5
based on 3048 reviews
9.0/10
Martin from Germany
Family with children
Executive King Room
3 nights in November 2025
|
Reviewed:December 25, 2025
7/10

Acceptable experience

helpful staffconvenient amenitieselectrical socketpatronizing attitude
The staff were courteous and helpful. Riduan and Syafiq welcomed my family and helped us with checking in. Aqilah was attentive with entertaining the kids with children's activities and rewards for participation. The room offered clean, spacious, comfortable, and convenient amenities.
I had trouble charging my phone at any of the electrical sockets in the room. Maintenance came and only one socket was fixed. The operator and bellhop had a patronizing attitude (i did not like this).
0 Helpful
Renato from Italy
Family with children
executive king room
4 nights in November 2025
|
Reviewed:December 06, 2025
9/10

nice stay

excellent breakfastcute staff
the breakfast setup included lots of variety. i found the staff very cute (they were always smiling). i will return next year.
0 Helpful
Pandora from Greece
Family with children
Executive King Room
3 nights in October 2025
|
Reviewed:November 11, 2025
7/10

a stay with minor hiccups

varied foodwhatsapp conciergeoutdated roombrown water
I found the breakfast selection immense. It presented every type of food imaginable. the whatsapp concierge service was helpful. after check-in, the reception contacted me through whatsapp to ensure everything was satisfactory. any issues were addressed almost instantly. i found the chocolate fountains and watermelon bread interesting.
The room seemed quite outdated. the water supply in the bathroom turned brown. Even the toilet flushed brown gunk. this happened late at night just before bed.
0 Helpful
FAQs
About Shangri-La Kuala Lumpur
What is the distance from Shangri-La Kuala Lumpur to KL Tower and Petronas Twin Towers?
Shangri-La Kuala Lumpur is located just a 5-minute walk from both KL Tower and Petronas Twin Towers.
How far is Shangri-La Kuala Lumpur from Kuala Lumpur International Airport?
The hotel is a 45-minute drive from Kuala Lumpur International Airport.
Does Shangri-La Kuala Lumpur offer airport transfer services?
Airport transfers are available at an additional charge.
What dining options are available at Shangri-La Kuala Lumpur?
The hotel features six on-site restaurants offering a variety of cuisines including Cantonese, Japanese, Western, and local dishes.
What amenities are included in the rooms at Shangri-La Kuala Lumpur?
Rooms feature Wi-Fi, flat-screen TV, minibar, tea/coffee making facilities, and luxurious toiletries.
Is breakfast available at Shangri-La Kuala Lumpur?
Breakfast is available for an additional charge of 98 MYR.
What wellness facilities are available at Shangri-La Kuala Lumpur?
Guests can enjoy a fitness centre, outdoor swimming pool, sauna, steam room, and a full-service spa.
What are the check-in and check-out times at Shangri-La Kuala Lumpur?
Check-in is at 14:00 and check-out is by 12:00.
Does Shangri-La Kuala Lumpur provide family-friendly services?
Complimentary weekend family activities and a children's buffet are provided for guests.
Is free Wi-Fi available throughout Shangri-La Kuala Lumpur?
Yes, free Wi-Fi is available throughout the property.

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